Welcome to Reverie Studio ("Reverie", "we", "our", or "us"). We are committed to protecting your privacy and ensuring that your personal information is handled responsibly and in accordance with the Protection of Personal Information Act, 2013 (POPIA).
This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or purchase our products.
1. About Us
Reverie Studio is a South African business specialising in handcrafted educational felt books, personalised gifts, creative learning resources, and custom event boxes.
Website: www.reveriestudio.co.za
Email: reveriebyeve@gmail.com
2. Information We Collect
When you use our website, we may collect:
Personal Information
- Full name
- Email address
- Phone number
- Delivery address
- Billing address
- Company name, if applicable
Order Information
- Products purchased
- Order history
- Personalisation details submitted for custom products
- Payment status
Technical Information
- IP address
- Browser type
- Device information
- Cookies
- Website usage information
3. How We Collect Your Information
We collect information when you:
- Create an account
- Place an order
- Subscribe to our newsletter
- Contact us
- Complete a form
- Leave a review
- Browse our website
Some information is collected automatically using cookies and analytics tools.
4. Why We Collect Your Information
We use your information to:
- Process your orders
- Deliver products
- Communicate about your order
- Respond to enquiries
- Improve our website
- Prevent fraud
- Meet legal obligations
- Send marketing communications only where you have opted in
5. Personalised Products
Many of our products are customised using information that you provide, including:
- Children's names
- Personal messages
- Colours
- Themes
- Event details
This information is used solely to produce your personalised products and fulfil your order.
6. Payment Information
Payments are securely processed by trusted third-party payment providers.
Reverie Studio does not store or have access to your credit or debit card details.
7. Cookies
Our website uses cookies to:
- Remember your preferences
- Improve website performance
- Analyse website traffic
- Enhance your shopping experience
You may disable cookies through your browser settings, although this may affect website functionality.
8. Sharing Your Information
We do not sell your personal information.
We may share your information only with trusted service providers where necessary, including:
- Courier companies
- Payment providers
- Website hosting providers
- Email marketing providers
- Analytics providers
These providers are required to protect your information.
9. Data Security
We implement reasonable technical and organisational measures to protect your personal information against:
- Unauthorised access
- Loss
- Theft
- Misuse
- Alteration
- Disclosure
While we take every reasonable precaution, no online system can be guaranteed 100% secure.
10. Your Rights
Under POPIA you have the right to:
- Access your information
- Correct inaccurate information
- Request deletion where applicable
- Object to certain processing
- Withdraw consent for marketing
- Lodge a complaint with the Information Regulator
11. Marketing
We will only send promotional emails where you have chosen to receive them.
You may unsubscribe at any time using the link provided in our emails.
12. Children's Privacy
Our products are designed for children; however, purchases must be made by parents or legal guardians.
We do not knowingly collect personal information directly from children.
13. Data Retention
We retain your information only for as long as necessary to:
- Fulfil orders
- Meet legal obligations
- Resolve disputes
- Maintain accounting records
14. Third-Party Services
Our website may contain links to third-party websites.
We are not responsible for their privacy practices.
15. Changes to this Policy
We may update this Privacy Policy from time to time.
Any changes will be published on this page.
16. Contact Us
If you have any questions regarding this Privacy Policy, please contact:
Reverie Studio
Email: reveriebyeve@gmail.com
Website: www.reveriestudio.co.za